FAQ

Frequently Asked Questions

Where do your Crystals come from?

We are proud to source only thehighestquality crystals from all around the world. We hold ourselves to a high standard and do due diligence ensure our crystals are ethically sourced.

Do items come with stands?

Unless stated in the product description, our items do not come with the stand they are photographed on. We sell a range of crystal stands in our online store or encourage you to get creative with how you display them. Don’t forget to tag us in your photos – we love to see how our Crystals look in their new haus.

The Colour of my item is slightly different why?

As with any natural product, their appearance can vary slightly from the images shown and they may contain tiny fissures and pits. We do our best to photograph all items in natural lighting without editing or brightening the images. Returns and exchanges are not accepted based on crystal characteristics.

Oversales

On the rare occasion that two items sell out at the same time, the website can sometimes allow both sales through. As this is a technical error you will be refunded if your purchase has come through second, but don’t dismay – it’s a sign that you have excellent taste.

Our Dispatch time (which means the time from you ordering your magic to us labelling it for postage) is between 1-4 business days, this covers us for busier periods.

Please note, I am a one-person team with 6 children. I always aim to ship as fast as possible. While I have no scheduled days off, we do not count weekends as business days.

If you have ordered longer than 4 business days and have not received a tracking number please check your spam folder in your email, and if you still cannot located it please contact us so we can further assist you.

What happens if I purchase but have the wrong address on my account?
Message our Facebook page immediately, or if you created an account, you can log in and edit information. While we pride ourselves on our intuition, we aren’t mind readers and will ship to addresses that are supplied. If the wrong address is supplied and parcel is posted,you will need to apply for a return to sender - costs incurred will be forwarded on through an invoice. We only cover incorrect postage returns if it is deemed our error. 


Do you ship international?
At present we ship Australia Wide & New Zealand.
 
Lost Parcel?
We are like Santa when it comes to our sending off our packages – we’ve got a list and we check it twice. Often more than twice. If you think your parcel may be lost, please contact Australia Post as soon as possible. They will give you an investigation number and we will help follow up with you if necessary. 

Express Shipping

Please note, this does not mean express 'dispatch' it is simply the transit method in which you have chosen at checkout. For more information regarding dispatch timeframe please check our dispatch FAQ

Metaphysical and Healing Properties

Please note that while we give metaphysical and healing properties to all of our stones, if you are feeling unwell or have medical conditions seek medical support. Our staff have excellent knowledge of metaphysical properties but are not medical practitioners anddo not give medical advice

Where are you located?

On the world wide web – so you can shop at any time of day or night. Our ‘haus’ is officially based in South Australia, so shipping times may vary dependant on your location. 


Contact Us:            

Via Facebook, Instagram or Email –hausofcrystalsaustralia@gmail.com

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.