FAQ

Frequently Asked Questions

If you are a NEW Customer, Payment must be made within 24 hours of claiming any Products after you have made a payment on something, you will no longer be considered new

Customers with ONE or MORE purchases are able to pay within 7 days and also create laybys

Payment Methods we Accept on the website are the following

Credit Card, PayPal, Afterpay, Zip, Latitude Pay, Laybuy, Humm, Open Pay.

Free Shipping over $150 or $10 in SA & $12 Regular Postage elsewhere in Australia / $15 Express Postage. This is regardless of the size/weight. We do not send by letter for small items and we do not charge you more for items over 500g.

Our Dispatch time is between 1-14 business days, regardless of the method of postage you choose at checkout.

When you purchase something from either the LIVE or the SALES GROUP (this group) you will find your invoice below

Invoices - https://hausofcrystalsaustralia.com/collec.../event-invoices

Layby Payments - https://hausofcrystalsaustralia.com/collections/layby

I am well known to be very firm with our payment system if you do not contact me and your payment goes overdue I will simply remove your invoice, and you. This is because it shows a lack of respect to others who may of wanted to buy that item,

Yes! We are happy to say we do offer Layby for singular purchases over $250.

We have also added combined layby for multiple items that come to a combined price of $500 +

Our terms are simple, 6 weeks to pay off any laybuy there is a non refundable, non negotiable 20% (or first payment) restocking fee if you cancel your laybuy for any reason.

- First Payment MUST be paid when your layby is created to secure your layby.

Payments are expected on a Weekly basis unless communicated with us otherwise. Failure to keep up to date with payments may result in cancellation. If you default on payment 2x times in a row we will consider your layby abandoned and retain 20% fee and refund you the remaining amount.


We reserve the right to cancel your layby if not paid in full and no payment has been made following 7 days of the layby end date, even if you have been making regular payments. After this you will be refunded minus the 20% restocking fee, and we will re-sell the item.

We always try to reach out via email, facebook or instagram first before cancelling a layby

Our payments are flexible we ask you make payments weekly or fortnightly, you can use afterpay, zip, humm, paypal, latitude and layby (buy now pay later) to pay for those payments to again make it easier for you to afford these special items.

We want to be fair but firm on these rules so we are on the same page, we run a small business after all.

We issue discount codes at our discretion, some codes have a one time per customer use and some have an expiry date. All of our codes are a 12 month maximum date regardless of why they were issued unless the date is specified earlier.

Our discount codes are not valid with sales, discounts, live sales and laybuy payments.

With this you will receive one scoop of Crystals (tumbles, chips) Valued at $20 the weight is appox 250g.

You will also receive a cash note of $5, $10, $20, $50 or $100 (you will always get a minimum of $5)

This is in genuine Australian Currency. The percentage is 100% of a minimum of $5 note, 1 in 10 win $10, 1 in 20 win $20, 1 in 50 win $50 one in 100 win $100.

There is no refund on these items, including claims your order came with no money inside. These are packed meticulously and while we have room for human error, these are checked multiple times before leaving us.

Where do your Crystals come from?

We are proud to source only thehighestquality crystals from all around the world. We hold ourselves to a high standard and do due diligence ensure our crystals are ethically sourced.

Do items come with stands?

Unless stated in the product description, our items do not come with the stand they are photographed on. We sell a range of crystal stands in our online store or encourage you to get creative with how you display them. Don’t forget to tag us in your photos – we love to see how our Crystals look in their new haus.

The Colour of my item is slightly different why?

As with any natural product, their appearance can vary slightly from the images shown and they may contain tiny fissures and pits. We do our best to photograph all items in natural lighting without editing or brightening the images. Returns and exchanges are not accepted based on crystal characteristics.

Oversales

On the rare occasion that two items sell out at the same time, the website can sometimes allow both sales through. As this is a technical error you will be refunded if your purchase has come through second, but don’t dismay – it’s a sign that you have excellent taste.

Our Dispatch time (which means the time from you ordering your magic to us labelling it for postage) is between 1-14 business days, this covers us for busier periods including EOFY Sales in July and Christmas Period.

Please note, I am a one-person team with 6 children and also work a full time job aside from my passion for providing you all crystals. I always aim to ship as fast as possible. While I have no scheduled days off, we do not count weekends as business days as this is when we spend time as a family.

If you have ordered longer than 14 business days and have not received a tracking number please check your spam folder in your email, and if you still cannot located it please contact us so we can further assist you.

What happens if I purchase but have the wrong address on my account?
Message our Facebook page immediately, or if you created an account, you can log in and edit information. While we pride ourselves on our intuition, we aren’t mind readers and will ship to addresses that are supplied. If the wrong address is supplied and parcel is posted,you will need to apply for a return to sender - costs incurred will be forwarded on through an invoice. We only cover incorrect postage returns if it is deemed our error. 


Do you ship international?
At present we ship Australia Wide & New Zealand.
 
Lost Parcel?
We are like Santa when it comes to our sending off our packages – we’ve got a list and we check it twice. Often more than twice. If you think your parcel may be lost, please contact Australia Post as soon as possible. They will give you an investigation number and we will help follow up with you if necessary. 

Express Shipping

Please note, this does not mean express 'dispatch' it is simply the transit method in which you have chosen at checkout. For more information regarding dispatch timeframe please check our dispatch FAQ

Signature on Delievry
Haus of Crystals Australia offers a Signature on Delivery Service. If you choose not to use Signature on delivery and your parcel is safe dropped we are not liable to compensate lost parcels. You will need to contact Australia Post to lodge an investigation directly and if you think your parcel has been stolen, your local police station.

Metaphysical and Healing Properties

Please note that while we give metaphysical and healing properties to all of our stones, if you are feeling unwell or have medical conditions seek medical support. Our staff have excellent knowledge of metaphysical properties but are not medical practitioners and do not give medical advice

Where are you located?

On the world wide web – so you can shop at any time of day or night. Our ‘haus’ is officially based in South Australia, so shipping times may vary dependant on your location. 


Contact Us:            

Via Facebook, Instagram or Email –hausofcrystalsaustralia@gmail.com